Returns & Exchanges
At Aetrex, we want you to be completely satisfied with your purchase. If you are not 100% happy with your footwear, you can return or exchange your items within 30 days of the purchase date for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal and attach it securely to your original packaging.
Ship the Package
Drop off your return package at any authorized carrier location or scheduled pickup point to start the transit process.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing